Project Management
7. Project Communication Management
Project communication management includes the process necessary to ensure that the information needs of the project and its stakeholders are meet through development of artifacts and implementation of activities designed to achieve effective information exchange. Project Manager needs to insure that the stakeholders get timely access to the required information.
Two way process of transferring information from one entity to another
Project Manager spends 90% of his time on communication
Communication Methods
· Written or Verbal
· Formal or Informal
· Formal Written – P.M. Alan, Project Charter, Long distance communication
· Formal Verbal - Presentation
· Informal Written -notes & E-mails
· Informal verbal - conversation
· Fax
· Telephone
· Blogger
· Skype
· Tweeter
Number of communication channels required = N * (N – 1)/2
For 10 people then 10 (10-1)/2 = 45
A. Plan Communication Management
a. Input
i. Project Charter
ii. Project Management Plan
iii. Project Documents
a. Stakeholder register
iv. Enterprise Environmental Factors
v. Organizational Process Assets
b. Tools
i. Expert Judgement
ii. Communication by Analysis
iii. Communication Technology
iv. Communication Models
v. Communication Methods
vi. Inter-personal skills
vii. Data Representation
viii. Meetings
c. Output
i. Communication Management Plan
ii. Project Management Updates
iii. Project Documents Updates
B. Manage Communication
Manage communication is the process f ensuring timely and appropriate collection, creation, distribution, storage, retrieval, management, monitoring, and the ultimate disposition of project information.
a. Input
i. Project Charter
ii. Project Management Plan
iii. Project Documents
a. Stakeholder register
b. Lessons learned
iv. Enterprise Environmental Factors
v. Organizational Process Assets
b. Tools
i. Communication technology
ii. Communication Methods
iii. Communication Skills
iv. Project Reporting
v. Inter-personal Skills
vi. Meetings
vii. Project Management Information System
c. Output
i. Project Communication
ii. Project Management Plan updates
iii. Project Documents Updates
iv. Process Assets Updates
C. Monitor Communications
a. Input
i. Documents
a. Project Communication
ii. Work Performance
iii. Enterprise Environmental Factors
iv. Organizational Process Assets
b. Tools
i. Expert Judgement
ii. Data Analysis
iii. Inter-personal Skills
iv. Meetings
v. Project Information System
c. Output
i. Work Performance
ii. Change Request
iii. Project Management Updates
iv. Project Documents Updates
