Project Management

1.      Quality Project Management

Quality is the degree to which a set of inherent characteristics fulfil requirements (ISO 9000)

Quality will increase cost, must find optimal level of quality vs cost

Quality Key Activities

·         Quality Planning

·         Quality Assurance

·         Quality Control


Customer Satisfaction - conforms to requirements and fitness of use.

Grade -            Classification based on technical characteristics

Precision -       Granularity of measurement how fine the outcome can be measured

Accuracy -       Correctness; being close to the desired value


Quality Activities Comparison


Quality Planning       

      Scope -             Determines plan for quality defining standards, templates, and procedures

      Activities         Preparation of the Quality Management Plan

      Focus               Focus on information on the level of quality and the method of achieving it.

Quality Assurance

      Scope –            Determine if the project is complying with the organization and project policies and procedures

     Activities –      Involves conducting regular audits to identify deviations from the quality plan and undertaking                                                        corrective and preventative actions.

      Focus  -            Focus is on the process and not the product

Quality Control

      Scope               Measures specific project results(product) against standards

      Activities        Involves inspecting and verifying the product, undertaking defect repairs, and measuring whether the                                           quality indicators are improving

      Focus               Focus on the Product and the Data


Total Quality Management

·         Deming Cycle – Plan- Do – Check – Act

·         Kaizen ( Change for Better)- continuous improvement

·         Kanban

Cost of Quality includes all cost over life of product 

I.     Cost of Conformance- money spent during project to avoid failure

        a.      Preventative Cost

                  i.      Cost to prevent errors and produce quality products Ex. (training, documentation, equipment, time to do it                                   right)

        b.      Appraisal Cost

                  i.      Cost to assure the quality like testing, destructive testing loss and inspection

II.     Cost of non-Conformance- is the money spent during and after the project because of failures.

        a.      Internal failures

                 i.      Occur before the product is released (rework, scrap)

        b.      External failures

                  i.      Cost incurred after the product is released (Ex.  liabilities, warranty, and lost business).


A.        Plan Quality Management

             a.      Input

                      i.      Project Charter

                     ii.      Project Management Plan

                    iii.      Project documents

                    iv.      Enterprise Environmental Factors

                     v.      Organizational Process Assets

             b.      Tools

                      i.      Expert Judgement

                     ii.      Data Gathering

                    iii.      Decision Making

                    iv.      Data Representation

                     v.      Meetings

                    vi.      Data Analysis

                   vii.      Test and Inspection Planning

             c.       Output      

                       i.      Quality Management Plan

                      ii.      Quality Metrics

                     iii.      Project Management Updates

                     iv.      Project Document Updates

B.        Manage Quality

            a.      Input

                      i.      Project Charter

                    ii.      Project Management Plan

                   iii.      Project documents

                   iv.      Enterprise Environmental Factors

                   v.      Organizational Process Assets

            b.      Tools

                      i.      Expert Judgement

                     ii.      Data Gathering

                    iii.      Decision Making

                   iv.      Data Representation

                    v.      Design for X

                   vi.      Data Analysis

                  vii.      Audits

                 viii.      Problem Solving

                    ix.      Quality Improvement Methods

            c.       Output

                       i.      Quality Reports

                      ii.      Test and Evaluation Documents

                     iii.      Change Request

                     iv.      Project Management Updates

                      v.      Project Document Updates

C.        Quality Control

             a.      Input

                       i.      Project Charter

                      ii.      Project Management Plan

                     iii.      Project documents

                               1.      Deliverables

                               2.      Work Performance

                               3.      Approved Change Request

                     iv.      Enterprise Environmental Factors

                      v.      Organizational Process Assets

              b.      Tools

                        i.      Data Gathering

                       ii.      Data Analysis

                      iii.      Data Representation

                      iv.      Meetings

                       v.      Testing product evaluations

                      vi.      Inspection

Seven Basic Quality Tools

I.        Control Charts – determine if process is stable or within acceptable limits

           a.      Determines upper and lower limits

           b.      Investigates the data points to see if they are above or below control limit

           c.       Insure data points are within control limits

           d.      Identify a run or series of seven data points above or below mean.  (occurs less than 1% of time which is cause                         for concern)

II.       Cause and Effect Diagram – called fish bone diagram

           a.      Used to help organize and structure quality analysis

           b.      Used to identify a root -cause of a problem based on effect using 5 M’s

                     i.      Machine

                    ii.      Measurement

                   iii.      Methods

                   iv.      Material

                    v.      Man Power

                   vi.      Environment

III.       Flow Charting

            a.      Shows graphical representation how a process or system flows from beginning to end and how the elements                            interrelate.

IV.       Histogram

            a.      Height of each column represents the relative frequency of the variable

V.        Pareto diagram

            a.      Vertical bar chart that identify a few critical issues from the uncritical many.  Based on the 80/20 rule.  Eight                              percent of the problems are caused by 20% of the reasons.

VI.       Check Sheets

             a.      Known as tally sheets are check list used for colleting data

VII.      Scatter diagrams

             a.      Tracks two variables to see if t hey are correlated or have no relationship.

Six Sigma  - is a highly disciplined process that focuses on developing and delivering near -perfect products and services consistently,

Six Sigma contains 99.999%  of the data